the staff gave me an early check-in and a complimentary upgrade. the wi-fi was slow.

A pleasant surprise at Gems Hotel

The location was ideal, right in the heart of Hamra, making it easy to explore. The cleaning staff was honest and punctual. I was impressed when they returned my forgotten wallet promptly.

Enjoyed easy access to nearby eateries and shops.

I had a fantastic stay and loved the cozy lounge where I could relax with a good book. The sun terrace was a perfect spot to unwind after a day of exploring. The only downside was the limited toiletries in the bathroom, but it didn’t take away from my overall great experience! 🌞

I appreciated the time spent in the cozy Shisha and Cigar Lounge, sharing games with friends. The staff was friendly, and the location near vibrant nightlife allowed for easy exploration. I enjoyed breakfast with local flavors. Next time, I recommend a room above the fourth floor to avoid noise from the streets.

The internet could have been faster. |Cash-only policy was inconvenient.

The spacious living room was a lovely spot for family gatherings. it felt like our own cozy living room at home where we could unwind and play games after exploring the city.

More varied breakfast options would be nice.

We really enjoyed our stay, with the spacious room providing a comfortable haven for our family. The breakfast spread was great, especially for kids. The evening staff were particularly friendly, even offering assistance with our newborn.

In my wife’s opinion, a small play area for kids would enhance the experience.

Great experience in the heart of Hamra

I stayed in a Standard Twin Room and thoroughly enjoyed my time here. The staff was incredibly kind and accommodating, especially the evening shift, who even provided an upgrade to a larger room upon arrival. The room was spacious and clean, and the breakfast buffet offered a delicious variety of options. It's also worth noting that I found a lovely bakery just a short walk away that served the best manakeesh I've ever tasted.

amazing free upgrade to a suite with a kitchenette!

kind staff, comfortable room

worn furniture

I stayed in a Standard Double Room and it was comfortable. The staff gave me a free upgrade to a suite, which was a nice surprise! The bathroom was spotless, and I appreciated the bottles of water provided daily. A welcome fruit platter was a nice touch too. Though the breakfast wasn't as grand as before, it was decent given Lebanon's current situation. Only downside could be noise from the bars outside if you're on the street side, but the double-glazed windows helped block it out a bit.